Textures not uploading with model, missing textures

    If your model does not display textures and materials when you view it:

  1. If you uploaded your model through an Augment plugin, please contact our support team at support@agmt.co
  2. If you uploaded your model manually
    • Verify that your zip file contained texture and/or material and that their formats is compatible with Augment.
    • Open your original model in the 3D design software, and go to 3D view. If the textures and materials do not show here, modify your model accordingly.

All textures are missing

There is no texture at all in the zip file. You need to zip your file again, with all the textures.

    If your model does not display textures and materials when you view it:

  1. If you uploaded your model through an Augment plugin, please contact our support team at support@agmt.co
  2. If you uploaded your model manually
    • Verify that your zip file contained texture and/or material and that their formats is compatible with Augment.
    • Open your original model in the 3D design software, and go to 3D view. If the textures and materials do not show here, modify your model accordingly.

No vertices in this fileThis error means that your model does not contain any vertex. Please check the model and try again. Please also check that this model was selected during the export.

Triangulation failedThis message is generated when the Augment server cannot triangulate your model. Please contact support@agmt.co

Corrupted fileIf you get this message after uploading a file, then your file might be corrupted and cannot be processed. An easy fix is to download MeshLab, import the file, export it in dae, obj or STL , zip it with the appropriate textures and materials and upload again.

Mesh has wrong triangle indices

Mesh indices are wrong (caused by the exporter’s format or version). Reexport mesh with good indices by trying another format or version of the exporter.

Mesh has no normalNormal’s indices are wrong (caused┬áby the exporter’s format or version). Try another format or version of the exporter.

“Your file is over the size limit of 100MB”This means that the file you uploaded is too big in size. Zip files uploaded in Augment must not exceed 15MB.
One of the way to reduce 3D model file sizes is to reduce the number of polygons or triangles. Another way is to reduce the texture’s resolution. You also want to make sure the file is zipped.